A strategic planning tool that provides four options for growth: market penetration, market development, product development, and diversification. https://corporatefinanceinstitute.com/resources/strategy/ansoff-matrix/ (CFI)
A framework for analyzing industry competition by looking at buyer power, supplier power, threat of new entrants, threat of substitutes, and competitive rivalry. https://www.mindtools.com/pages/article/newTMC_08.htm (Mind Tools)
Understanding that customers “hire” products or services to get a “job” done helps companies innovate on solutions, not just features. https://hbr.org/2016/09/know-your-customers-jobs-to-be-done (HBR)
Fundamental principles for personal and professional effectiveness, ranging from being proactive (Habit 1) to continuous self-renewal (Habit 7). https://www.franklincovey.com/the-7-habits/ (FranklinCovey)
A structured approach to creating, organizing, and maintaining internal and external documentation to enable self-service and reduce repetitive questions. https://support.atlassian.com/jira-service-management/guide/create-a-knowledge-base/ (Atlassian)
Moving away from constant real-time chat promotes deep work, forces clarity in documentation, and supports globally distributed teams. https://doist.com/blog/asynchronous-communication/ (Doist)
OKRs (Objectives and Key Results) set ambitious, aspirational goals, while KPIs (Key Performance Indicators) measure the health and progress of ongoing activities. https://www.whatmatters.com/faqs/okr-vs-kpi-whats-the-difference/ (What Matters)
Trust = (Credibility + Reliability + Intimacy) / Self-Orientation. A simple model for understanding and building trust in professional relationships. https://trustedadvisor.com/why-trust-matters/what-is-trust/the-trust-equation (Trusted Advisor)
A leadership philosophy where the main goal of the leader is to serve. This is achieved through listening, empathy, healing, awareness, and commitment to the growth of people. https://www.greenleaf.org/what-is-servant-leadership/ (Greenleaf Center)
A framework for giving feedback that balances challenging directly (candid critique) while caring personally (supportive relationship). https://www.radicalcandor.com/our-framework/ (Kim Scott)
