ZCR (Zero Contact Resolution): Getting it Right the First Time
ZCR (Zero Contact Resolution): Getting it Right the First Time #customerexperience http://customerthink.com/zcr-zero-contact-resolution-getting-it-right-the-first-time/
ZCR (Zero Contact Resolution): Getting it Right the First Time #customerexperience http://customerthink.com/zcr-zero-contact-resolution-getting-it-right-the-first-time/